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In the era of e-commerce, service is the key to success

2020-08-27 H:50:16
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Friends, more than half of 2020 has passed. An autumn rain brought us cool breeze. People affected by the epidemic have long gone out of their homes and devoted themselves to a new round of work. However, during the epidemic period, the entrepreneurs who opened e-commerce projects in succession showed their enthusiasm for the e-commerce model. They strongly supported the innovation and development of the industrial Internet, and transferred offline sales to online, as if e-commerce was used as a key to enterprise development. New path.


The so-called e-commerce is actually the digitization of the traditional sales model. Price wars are not conducive to the healthy and sustainable development of the e-commerce market. Winning the trust of consumers is the foundation of survival. With the accumulation of online shopping experience and the improvement of consumption power, consumers will no longer use price as a major incentive, but will more calmly pursue the added value of consumption such as service and actual experience. Only by relying on honest hospitality, professional service, and responsible quality to build up its own brand power, can it go further and more steadily, and become an enduring "hundred" old shop.


On April 2, 2017, when Ma Yun delivered a speech at the China (Shenzhen) IT Leadership Summit, he said that the next 30 years will not be the competition of muscle and knowledge, but the competition of service and experience. Only by doing good service can you have a good experience, which shows the importance of service!


Customers are limited, the cake is so big, if others cut more, you are destined to get less. Only by serving customers well, giving them a good sense of experience, letting customers rely on you, trust you, and reluctant to leave you, can your business be stable and long-lasting!


Good service is to think about problems from the perspective of customers. There is a popular phrase in our lives called empathy. Every customer has different problems. Put yourself in the position to solve problems for customers, and consider things from the perspective of customers. Thinking about things, you can understand the needs of customers more comprehensively, solve problems for customers, and help promote transactions and achieve a win-win situation. Even if you can't make a deal later, you can make more friends. Customers are also humans. Heart, you will enter the hearts of customers as you walk.


Doing a good service is to do every little thing, no big things in operation, to do the service and experience of e-commerce is to do every detail, use the way of dripping stones, and gradually accumulate, in the pre-sales, in-sales, and after-sales, give A better experience with customers, such as:


1: Have a good service attitude, speak civilized and emotional


2: The products received should have good packaging and be as beautiful as possible


3: If you receive the product, if you can't use it, you can give counseling in time


4: If you are not satisfied, you can return it in time without entanglement


To provide good service, we must also provide customers with a different experience and provide caring services that exceed their expectations, which is the so-called surprise.


To do a good service, we must understand the customer, prescribe the right medicine, solve the actual problem of the customer, communicate and feedback efficiently and timely, do not shirk responsibility when encountering any problem, serve the customer with a rigorous attitude and a high sense of responsibility, and think about what the customer is Think, think what customers think.


Good service is to improve the quality of our products, because only high-quality products can bring customers a good experience. Good quality helps us provide more considerate services, and good service efficiency helps us continue to Improve the quality of products and give customers a better experience. Products and services are complementary and indispensable.


To provide good service, we must also be honest and keep promises. Any company that wants to win the trust and loyalty of customers must establish a reliable image. This kind of reliability not only requires the company to keep promises to customers, but also to service Accuracy and responsibility for customers put forward higher requirements.


In short, in the era of e-commerce, high-quality service can win more market share and customer resources for itself. Service is the reputation of the company and determines the life of the enterprise! Only with good service can customers be willing to believe in and use your products. Service is the key to keeping customers.


Weihai Adike Electronic Technology Co., Ltd. is mainly engaged in absolute encoders, split magnetic servo encoders, gear induction encoders, CANopen absolute encoders, tool post encoders and other types of encoders. Please feel free to contact Adike electronic! Satisfactory service for customers is the primary purpose of Adike!


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